Service Delivery Manager (DSC/JH)

We are seeking a Service Delivery Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.

Responsibilities

• Manage and update customer asset inventory during maintenance phase
• Responsible as single point of contact for customer during maintenance & operation phase
• Evaluate potential problems and work with engineer for solutions
• Supervise current maintenance Systems and coordinate all team members to keep workflow on track
• Manage related paperwork by ensuring all necessary materials are current, properly filed and stored
• Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and compliance
• Liaise externally with the rest of Service Partners and contractors to facilitate the Maintenance Systems’ fulfilment
• Generate and analyse Monthly Report and present to end customers
• Involve in System transition from Implementation to Maintenance phase
• Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA
• Manage project funding to ensure sufficient funding throughout maintenance period

Requirements

• Experience in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• At least 2 years of experience in team management
• Have at least 4 years of experience in IT related Fields
• Experience in project funding management will be advantage.

Work location: Jurong East