Executive, Learning & Development

Job Summary
The Executive, Learning & Development supports the successful implementation of TOUCH’s organisation-wide learning strategy. The role covers end‑to‑end L&D operations, including programme coordination, learning systems administration, digital learning support, data analytics, evaluation, logistics management, and stakeholder engagement.

This role strengthens staff competencies, supports a continuous learning culture, and helps the organisation deliver service excellence.

Principal Responsibilities and Duties:
1. Programme Coordination & Administration

• Manage the annual training calendar, including communications, nominations, registrations, and participant confirmation.
• Administer training budgets, billings, grant submissions, and claims.
• Coordinate with internal and external trainers on session preparation, materials, attendance, evaluations, and documentation.
• Maintain the organisation’s skills inventory and support competency or skills‑based learning pathways.
• Use AI tools to support course curation, content summaries, and administrative efficiency.

2. Learning Management & Platforms Administration(digital systems)

• Maintain and update course listings, learning records, and programme information.
• Monitor enrolment and track learning participation and completion.
• Generate reports, dashboards, and metrics to support management reporting.
• Support the development, updating, and maintenance of learning platforms (e.g., onboarding modules, digital content repositories).
• Manage content tagging, learning data, and structure organisation database.
• Support workflow automation (e.g., reminders, certificates, digital approvals).

3. Digital Learning Solutions & Content Operations

• Assist in designing, editing, and quality-checking digital materials (e-learning modules, microlearning, videos, graphics, guides).
• Manage version control and organisation of digital learning assets.
• Support blended, virtual, and hybrid learning experiences.
• Use AI tools to create basic guides, summaries, content drafts, and learning artefacts.

4. Evaluation, Analytics & Continuous Improvement

• Apply learning evaluation models (e.g., Kirkpatrick) to measure programme effectiveness.
• Consolidate, analyse, and interpret training data (hours, competencies, behavioural outcomes).
• Develop dashboards and reports to provide insights on learning trends and organisational capability needs.
• Support skills gap analysis and monitor progress of capability-building efforts.
• Recommend improvements to enhance learner experience, training operations, and process efficiency.
• Use AI-assisted insights to strengthen evaluation and reporting.

5. Logistics & Training Experience Management

• Manage logistics for in-person, virtual, and hybrid training, including room booking, technology setup, materials, refreshments, and onsite coordination.
• Provide virtual training support (e.g., managing breakout rooms, troubleshooting technical issues, hosting features).
• Ensure smooth execution of training events and address operational issues promptly.
• Maintain consistent training setups that reflect professionalism, learner comfort, and brand standards.

6. Stakeholder & Vendor Engagement

• Serve as the liaison for staff, supervisors, and learning partners on learning enquiries and pathways.
• Source, evaluate, and coordinate with vendors and training providers.
• Support vendor performance evaluations using data and feedback.
• Contribute to organisation-wide learning initiatives, culture-building efforts, and transformation programmes (e.g., digital readiness, AI adoption, EES initiatives).

7. Data, Insights & Learning Analytics

• Ensure accuracy, consistency, and PDPA-compliance of learning data.
• Track learning behaviour, engagement, and participation trends.
• Maintain dashboards (Excel, LMS analytics, or BI tools) to support strategic decision-making.
• Support analysis of workforce capability gaps and learning needs across the organisation.

Essential Qualifications:

• Diploma or Bachelor’s degree in Human Resource Management, Psychology, Social Sciences, Adult Learning, or related fields.
• 2–3 years’ experience in Learning &Development or training administration.

Core Competencies, Skills & Attributes:

• Understanding of adult learning principles and basic learning design to identify and shortlist external vendors for training and consulting opportunities
• Highly organised, detail-oriented, and strong in coordination and operations.
• Proactive, highly committed, with a strong willingness to learn, resourceful, and able to manage multiple tasks in a dynamic environment.
• Strong stakeholder engagement and communication skills.
• Competent in AI tools, Microsoft Office, digital platforms (Teams, Zoom), and design tools (Canva).
• Mission-aligned, values-driven, and committed to supporting community-serving staff.
• Ability to adapt quickly and deliver high-quality work in a fast-paced, purpose-driven organisation.