Application Support Specialist

• Monitor Production Systems — Oversee the health, stability, and performance of production applications using monitoring tools and dashboards.
• Incident Management — Respond to, troubleshoot, and resolve application incidents promptly to minimize business impact, while documenting issues and resolutions.
• Root Cause Analysis — Investigate recurring problems, identify underlying causes, and implement long‑term corrective actions to prevent future incidents.
• Cross‑Team Collaboration — Partner with development, QA, and operations teams to diagnose and resolve application issues efficiently.
• Performance Optimization — Analyze system performance and apply tuning measures to enhance speed, reliability, and overall application efficiency.
• Deployment & Release Support — Support deployment activities for new releases, patches, and updates, ensuring smooth rollouts with minimal disruption to production services.
• Documentation Management — Maintain clear, comprehensive documentation covering support procedures, incident handling, and system configurations.
• User & Stakeholder Support — Provide timely assistance to end‑users and stakeholders, addressing queries and resolving application‑related issues.
• Continuous Improvement — Identify opportunities to streamline processes, automate repetitive tasks, and improve the overall reliability of application support operations.

Technical Expertise

• Minimum 5 years of hands‑on experience in application support or development, with strong proficiency in Python, SQL, Unix, Java, AWS, Datadog, CI/CD pipelines, and Git.