ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.
Senior Application Support Analyst
Professional Full Time 6년 이상 경력
기술
Service Level Agreement ManagementSecurity ComplianceTroubleshootingLinux System AdministrationJenkinsRoot Cause AnalysisRCAPreventionDebuggingData Validation
직무 설명
We are looking for an experienced Senior Application Support Engineer with strong expertise in integration support. The ideal candidate should have hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, and Git.
- Handle P1, P2, and P3 incidents, perform troubleshooting, debugging, and log analysis to meet SLA targets.
- Lead and participate in bridge calls during critical incidents, coordinating with internal teams and external vendors.
- Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring issues.
- Manage user accounts, ensuring proper access control and security compliance.
- Support deployments in Production and UAT environments.
- Evaluate and test APIs using tools like Postman and Rest Client for seamless integrations.
- Work with SQL queries for data validation, campaign tracking, and issue resolution.
- Administer Linux systems, troubleshoot OS-level issues, and automate tasks using shell scripting.
- Collaborate with cross-functional teams and vendors
- Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
- Basic knowledge of CI/CD tools (e.g., Jenkins, GitLab CI/CD) is a plus
- Strong analytical thinking and problem-solving mindset