AVP, Business Process Management, Wholesale Banking

Incumbent supports the Relationship Management teams to (i) onboard and (ii) manage corporate accounts within the assigned business segment / target market (including but not limited to Financial Institution, Syndication portfolio). Assist in preparing internal and external reports where required

Key Accountabilities

• Assist in developing and maintaining business relationships with existing and potential corporate customers by providing professional and quality services.
• Deputize the BPM Head in her absence. Provide guidance to other junior members of the team.
• Perform account openings and KYC reviews.
• Work closely with the relationship managers during the customer onboarding to ensure seamless deal execution.
• Assist in financial spreading for credit applications and financial reviews.
• Assist relationship managers in preparation of credit applications, extensions, cancellations and/or interim/annual reviews of credit facilities.
• Prepare ad-hoc credit emails for credit risk approval on deviation of credit conditions e.g. unapproved buyers/suppliers of a trade transaction, extensions of due date for covenants etc.
• Monitoring, tracking and liaising with customers / RM on financial conditions and covenants, financial statements, credit facility documentation, periodic review of accounts and new account opening documentation
• Monitoring and tracking KYC reviews (both periodic and trigger) to ensure reviews are conducted on time. To liaise with RM to raise extension request if the KYC reviews are unable to complete within the stipulated timeline.
• Handle customer enquiries on credit and/or account related transactions e.g. account balances, deposit placement, withdrawal and renewal, loan drawdown, rollover, remittances, foreign exchange, audit confirmation request etc.
• Assist in handling queries from auditors.
• Participate in department/bank wide projects including but not limited to system implementations/ enhancement, process review and streamlining, UAT, new product implementation and other ad-hoc activities.

AML/CTF Responsibilities

• Comply with anti-money laundering / counter terrorist financing requirement and sanction risks controls in accordance with regulatory standards and CNCBI policies.