General Manager

Job Responsibilities

1. Strategic & Operational Leadership

• Provide overall leadership for all restaurant operations, ensuring consistency across every touchpoint.
• Translate the restaurant's culinary vision into a seamless guest journey across àla-carte dining and private dining rooms.
• Uphold the restaurant’s brand identity—no tablecloth dining, bespoke chinaware, precision service, and understated luxury.
• Ensure operational readiness and service excellence across major dining sections
• Forbes 5 Star Service Standards.

2. Culinary & Beverage Stewardship

• Serve as the primary operational partner to the Executive Chef, ensuring strong communication and aligned execution.
• Champion the restaurant’s wine program
• Ensure teams demonstrate deep product knowledge, cultural fluency, and confident storytelling across food, wine, and tea.

3. Guest Experience & VIP Relations

• Personally oversee experiences for high‑net‑worth gaming guests and influential regional hosts.
• Build long‑term relationships with VIP patrons, casino hosts, and key internal stakeholders.
• Anticipate guest preferences and cultural nuances to deliver personalized hospitality at the highest standard.

4. People Leadership & Culture

• Lead and develop a diverse team of over 100 employees across all functions.
• Build a performance‑driven culture rooted in discipline, pride, and hospitality excellence.
• Implement structured training pathways, succession planning, and leadership development programs.
• Model professional conduct, grooming standards, and language fluency.

5. Financial & Commercial Accountability

• Hold full P&L responsibility, ensuring revenue optimization, labor efficiency, and disciplined cost control.
• Drive performance across private dining, premium beverage sales, and high‑value culinary experiences.
• Work closely with internal partners to align pricing, promotions, and guest strategy while protecting the restaurant’s identity and integrity.

6. Governance, Standards & Compliance

• Maintain strict adherence to Michelin criteria, Marina Bay Sands standards, and all regulatory requirements.
• Ensure immaculate hygiene, safety, and operational discipline in all guest and staff areas.

Job Requirements

Education &Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• Proven experience as a General Manager or Senior Restaurant Leader in a Michelin‑starred restaurant or ultra‑luxury fine dining environment.
• Demonstrated success managing large teams (100+ employees) within high‑touch, high‑volume luxury settings.
• Strong experience with VIP’s or UHNW guest environments; exposure to gaming operations is a plus.

Other Prerequisites

• Strong cultural sensitivity and experience leading cross‑cultural teams
• Calm, authoritative, and emotionally intelligent leadership style.
• Strong aesthetic sensibility and meticulous attention to detail.
• Commercially disciplined while deeply respectful of culinary heritage and craftsmanship.
• High integrity, discretion, and professionalism in all VIP‑related matters.
• Highly presentable and polished, capable of representing Marina Bay Sands on an international platform.