Guest Services Assistant (Front Office)

Job Description

• Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary
• Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments
• Develop a thorough knowledge of the room rates, room locations, types of rooms, and reception operations
• Must have thorough knowledge of the Resort’s facilities, operations hours of Food & Beverage outlets, etc
• Promptly notify housekeeping of all check-outs, also inform housekeeping of late check-outs, early check-in, special requests and day use rooms
• Develop a working knowledge of the reservation operations, process current and future reservations. Know cancellation procedures and forfeitures
• Handle guest check-out efficiently and in a friendly professional manner
• Know cash handling procedures, file and post all charges to guest, master and city ledger accounts
• Answering phone enquiries
• Attending to guest feedback

Requirements

• Minimum N level education
• Minimum 1 year experience
• Computer literature
• Good communication and interpersonal skills
• Proficient in using MS Office
• A good team player
• Able to work 3 rotating shift duties including weekends and Public Holidays & able to stand for long hours