Assistant Manager, Data Analyst

Job Overview:

We are seeking a hands-on Analytics Lead to turn customer and operational data into actionable insights that drive measurable business impact. Reporting to the Head of Customer Experience and the Head of Data, you will design CX measurement frameworks, build dashboards and pipelines, and maintain AI models to improve NPS/CSAT, reduce churn, and optimize customer journeys.

Responsibilities:

• Customer Experience & Journey Analytics: Analyze priority journeys, build CX scorecards, identify improvement opportunities, and optimize conversion points using AI/LLM models.

• Data Management: Source and prepare data using SQL, enforce quality checks, and document datasets.

• Visualization & Self-Service Intelligence: Create and maintain dashboards in Tableau; standardize metrics across the organization.

• Advanced Analysis & Experimentation: Conduct statistical analyses and automate reporting using Python.

• Insights to Action: Deliver insights to journey owners and leadership, translating analysis into actionable, measurable recommendations.

• Collaboration & Governance: Partner with Data, Product, and CX teams on data models, governance, and privacy compliance.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or a related field

• 4years of experience in analytics, BI, or data science.

• Advanced skills in SQL, Tableau, and Python for data extraction, visualization, and statistical analysis.

• Certifications: Tableau Desktop (Associate or Professional), Python programming (PCEP or PCAP).

• Strong communication and storytelling skills to convey insights effectively.

• Proactive, collaborative, and adaptable to changing business needs.