Engagement Delivery Owner

Job Descriptions

• Act as the primary point of contact for onshore clients, ensuring alignment with business objectives and maintaining strong stakeholder relationships through regular governance meetings and proactive communication

• Own end-to-end service delivery governance for assigned portfolios, including monitoring KPIs, SLAs, and compliance with contractual obligations. Ensure timely escalation and resolution of delivery risks.

• Lead multi-domain delivery programs across regions, driving agile execution and ensuring adherence to timelines, budgets, and quality standards

• Experience of managing delivery teams technology involving Orcle Fusion, SAP FICO/TRM, Workday, RPA, Integrations, Web , Mobile applications which cater to B2C business

• Good relationship and stakeholder management skills and proven ability to operate effectively in a matrix management environment.

• Managing delivery teams at different locations (Singapore/India) to ensure the smooth service delivery as per agreed SoW/contract

• Sound understanding of relevant TCS processes, practices and methodologies with ability to translate the proposed operating Model to day-to-day service delivery.

•Facilitate seamless collaboration between onshore and offshore teams, ensuring clarity on roles, responsibilities, and deliverables to optimize productivity and reduce operational friction.

• Implement governance frameworks to manage risks, compliance, and audit requirements across delivery portfolios, ensuring adherence to client and organizational standards.

• Prepare and present detailed status reports, dashboards, and performance metrics to senior leadership and client stakeholders, highlighting progress, risks, and mitigation plans.

• Drive initiatives for process optimization, automation, and adoption of emerging technologies (e.g., GenAI, analytics modernization) to enhance delivery efficiency and client satisfaction.

Requirements of this position

• Work with the key client stakeholders to understand the demand opportunities in their areas and position TCS capabilities accordingly.

• Managing the strategic partnership and leverage Agentic AI and AI technologies to transform Customer business landscape

• Minimum 20 years of experience in IT service delivery, with proven ability to manage large-scale programs across multiple domains such as AMS, cloud, infrastructure, and product engineering.

• To showcase TCS capabilities through PoCs, pilot projects, and CXO roundtables to address Customer's business challenges or requirements.

• Work closely with internal TCS stakeholders to ensure services are delivered to the Customer as per contract

• Expertise in identifying delivery risks, creating mitigation plans, and acting as the escalation point for critical issues to ensure service continuity and client trust.

• Demonstrated capability to lead cross-functional teams, engage with CXO-level stakeholders, and drive strategic initiatives for client satisfaction and business growth.

Must Have Skill/ Technology

• Experience in providing support services leveraging enterprise technologies such as SAP, Oracle Fusion, Microsoft Dynamics etc.

• Knowledge of ITIL process framework and business processes in Finance & HR functions

• Strong experience in managing large integrated support program consisting of IT, BPS, Cloud, Infrastructure, End User Computing areas

• To establish and expand C-level relationships in business, Finance, HR and IT

• To have experience in implementing AI initiatives to automate business processes for better operational productivity and user experience

Good to have Have Skill/ Technology

• Strong domain experience in real estate investment and fund management

• Experience in enterprise architecture and managed services leveraging onsite/offshore delivery model

• Understanding of large program management and multi tier governance framework

•Working knowledge of Agile frameworks (Scrum, SAFe) and CI/CD pipelines to support faster delivery and collaboration with development teams.

• Familiarity with UiPath, Power Automate, or AI-driven analytics platforms for process optimization and predictive insights.

• Experience in AI led enterprise wide automation initiatives