Policy Product Operations Analyst (Content Ecosystem) - TikTok

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Responsibilities

About the Team
TikTok Design Team is dedicated to delivering first-class user experiences for hundreds of millions of users worldwide. We empower people to create and express freely, discover the diversity and beauty of the world, and build bridges across cultures and communities.

We are a global, multidisciplinary design team made up of Product Designers, Creative Designers, Visual Designers, Content Designers, and Localization Experts. We work closely with Product, Engineering, Data, and Operations partners to turn complex challenges into intuitive, delightful experiences at scale.

Responsibilities
- Responsible for drafting and iterating policies related to content ecosystem governance, especially Account Policy, ensuring clear, actionable frameworks that promote a healthy platform ecosystem.
- Convert high-level policy guidelines into practical and executable standards for content annotation, outputting operational guidelines and supporting the operational teams in policy implementation.
- Analyze case studies, data, and industry trends to optimize policy coverage and governance strategies, enhancing the platform's ability to identify and manage risks effectively.
- Track key performance indicators and gather feedback to evaluate the impact of ecosystem policies and make recommendations for improvement.
- Work closely with Product, Data Science, Algo, Operations, and other relevant teams to ensure the seamless integration of policies into product features and operational workflows.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with 4+ years of experience in the internet platform industry, including but not limited to content governance, policy strategy, platform operations, or related fields.
- Strong understanding of the internet content ecosystem and platform governance logic, with the ability to identify potential risks and devise appropriate governance strategies.
- Excellent communication skills, with the ability to convey complex policies to diverse stakeholders and effectively measure and improve policy implementation by human and model.
- Critical thinking and problem-solving ability: Strong analytical skills to assess complex challenges and develop creative, practical solutions for policy-related issues.

Preferred Qualifications
- Expertise in account policy and governance.
- Project management experience in driving cross-functional initiatives and coordinating resources to execute complex projects.
- Results-oriented with strong self-motivation, able to thrive in a fast-paced, dynamic work environment and continuously drive process improvements.