Officer / Senior Officer - Service Support (Home Care)

Job Summary:

The Service Support Officer assists in debts management, administrative operations, reporting, and claims-related functions under the guidance of the Manager and/or Senior Executive.

The role requires attention to detail, accuracy, and compliance with audit standards to support smooth operations. Additional responsibilities may be assigned as needed.

Principal Responsibilities and Duties:

Administrative Support for Centre

• Provide frontline customer service support via the phone and assist walk-in clients.
• Collaborate with Service Support team to manage referrals from AIC in a timely manner.
• Monitor inventory control to ensure adequate supply of stock/consumables
• Oversee the maintenance and upkeep of the Centre, including equipment.
• Raise payment vouchers for Centre-related matters and locums
• Schedule appointments with locum doctors and clients for home visits
• Handle other Centre-related administrative tasks as required

Debts Management 

• Manage debt collection, recommending payment modes and necessary actions.
• Achieve fees collection KPIs and submit monthly summary reports to HOD 
• Support social worker(s) by providing financial and social background information for beneficiaries with payment difficulties.

Billing Support

• Verify records of services delivered, check charges, and ensure accurate bill processing. 

Claims Management    

• Ensure timely and accurate submission of claims – Medisave/ Medifund/ Senior Mobility Fund-Consumables, Devices/MOH ILTC claims and other government schemes.

 Other Duties

• Handle any other Service Support Operational duties as assigned.

Essential Skills and Qualifications:

• Diploma in finance, Business Admin, or related subjects.
• Proficiency in English and Chinese or dialects preferred.
• Proficient in MS Excel.
• Understand of programs and services offered under Elderly Group.
• Knowledge of financial schemes, grants, and subsidies available to the elderly in Singapore.