Call Centre Agent

The 1st Level Remote Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

- Answering incoming calls and making outbound calls to customers or clients.

- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

- Ensuring accurate and complete documentation of customer interactions and transactions in the system.

- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Qualifications

- Minimally Diploma in any discipline or 2 years Customer Service Experience in technical or non-technical call center environment.

- Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

- Basic computer skills and proficiency in typing are also important

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