Senior Officer, Client Services (Credit) - Collections

Job Description

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure).

• Negotiate with customer on repayment if they are unable to fulfill payment obligation.

• Attending to customer’s account enquiries and rendering prompt services on their request.

• Follow up with customer via various communication tools (E.g telephone, sms, letters etc).

• Update conversation with customer in collection system.

• Working together with supervisors in solving irregular cases.

Job Requirements

• Making calls in the range of 200 to 250 daily.

• Meeting and exceeding KPI set by management.

• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc).

Attributes/Personality Traits Required:

• Customer Focus

• Good Team Player & Result Driven

• Has integrity in her/his area of work

• Independent, Responsible & Committed

• Able to multi task and work on demand

Skills/Technical Ability Required:

• Knowledge in Microsoft Words, Excel & Powerpoint

• Good Interpersonal and Communication Skills

• Good Analytical Skills            

• Good Negotiation Skills

• Good Writing Skills