Head of Commercial Spares & Accessories

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.

About the role

As Global Commercial Lead, Spares & Accessories, you’ll develop and drive Dyson’s global strategy for Spares & Accessories (S&A), supporting existing owners and powering new revenue across all regions. You'll shape the commercial ambitions, ensure our spares and accessories business fits Dyson’s brand and growth plans, and deliver standout experiences for every Dyson owner, everywhere. 

This high-impact, end-to-end role sits at the intersection of global and regional teams. You’ll balance long-term strategy with market agility, working to make sure channel investments and product portfolios support both profitability and owner loyalty around the world. 

Key Responsibilities 

• Global Strategy & Execution: 
  Own the S&A commercial strategy—define business goals, set frameworks, and coordinate global execution with regions and markets. Adjust the global plan for market realities and ensure consistency with Dyson’s values and priorities. 

• Portfolio Leadership: 
  Build; manage; and optimise the global portfolio of S&A. Identify category gaps, growth opportunities, and focus investments to deliver both commercial and customer impact. 

• Channel Development: 
  Guide and support market teams to grow S&A sales across all channels (online, retail, third-party). Work with Supply Chain, Digital, Finance, and Regional Commercial teams to create seamless customer journeys and efficient logistics. 

• Insight & Analytics: 
  Analyse global market data, competitive trends, consumer needs, and product lifecycle information. Use insight to steer portfolio decisions, promotional efforts, and local prioritisation. 

• Performance Management: 
  Create and monitor KPIs for S&A performance. Regularly report outcomes, identify risks, share learnings, and optimise actions across regions. 

• Business Case Delivery: 
  Develop business cases for major S&A launches and initiatives. Align with key functions and present robust proposals to Dyson leadership. 

• Cross-functional Influence: 
  Act as the bridge between Group, Regional, and Market teams. Build strong relationships, exchange best practices, and champion global standards while respecting local requirements. 

• Post-launch Stewardship: 
  Work with stakeholders to track project performance after launch, sharing lessons learned and driving continuous improvement. 

About You 

• Experienced commercial leader—background in spares, consumables, or accessory categories across international markets, or similar fast-paced sector. 

• Strategic thinker—able to decipher global trends, translate business insights, and make clear, data-led decisions. 

• Category manager: Skilled in building and evolving a portfolio, with a sharp eye for both profitability and customer experience. 

• Collaborative cross-functional operator: Experience working with diverse teams and adapting to regional needs. 

• Excellent communicator: Can convey the vision, gain buy-in, and present complex cases clearly to varied stakeholders. 

If you’re geared up to shape the future of Spares & Accessories for Dyson owners all over the world, we’d love to hear from you.