F&B Host/Hostess

Job Responsibilities

• Be responsible for taking reservations, answering the phone, responding to any guest requests.
• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
• Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant.
• Personalize each guest experience by using the guests names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Service Attendants.
• Thank Guests for patronizing the Restaurant as they leave.
• Maintain the Guests profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
• Relay all Guest comments to the Manager and Assistant Manager.
• Carry out any other duties as assigned by the supervisor.

Job Requirements

Education & Certification
• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage.

Experience
• Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization.

Other Prerequisites
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays.
• Possess a well-groomed, clean and professional appearance.