Role and Responsibilities:

Incumbent will work in two rotating shifts of 12 hours - including night shifts (as required)
Handle hardware and software first level incidents and queries
Follow established guidelines/processes for escalation
Provide technical support for computer hardware and software
Responsible for installing hardware and computer peripherals on user's systems
Provide IT support to users and patrons
Work on monthly and weekly patching processes
Coordinate with end users for patching

Requirements:

Diploma/ITE educated in hardware/software engineering
1+ year of technical support experience
Able to work in a 24x7 shift (including overnight shifts)
Able to troubleshoot and maintain Windows PCs, M365, Microsoft Office, Active Directory, VDI, VPN etc.
Basic knowledge on Networking - Routing and Switching
Knowledge and experience in handling peripherals like printers, scanners, POS systems etc.
Experience with SCCM is a good to have
ITIL process knowledge is a good to have

Deskside Engineer - 24 x 7 shifts

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