Senior Business Analyst

Responsibilities

· Work collaboratively cross-functionally with regional and local teams such as Sales, Legal, Customer Success, Sales Ops/Support, Operations, Finance, and IT

· Solve customer escalation, identify root causes to problems and improvement measures

· Support continuous process alignment and optimization initiatives/projects

· Tracking project and providing regular update reports on project status to project team and key stakeholders.

· Identifying and mitigating potential risks.

· Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

· May perform other duties as required

Qualifications

· Understand key business and customer drivers

· At least 5 years' relevant working experience

· Experience working cross-regions, with sales and other cross-functional departments

· Excellent verbal, presentation and written communication skills and ability to interact effectively with stakeholders, internal teams, and managers at all levels

· Ability to explain complex information simply and clearly

· Ability to set priorities, create plans, track issues/risks and deliver on-time

· Ability to work in a fast-paced environment and stay focused, diligent under pressure

· Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner

· Excellent MS Office skills (Word, Excel, PowerPoint etc.)

· Analytical skills to solve issues with business processes, data, and systems