Centre Manager (Senior Care Centre)

· The Centre Manager is responsible to lead 3 centres and manage the full aspects of the day-to-day operations.
· Provide leadership for the holistic care management of the clients.
· Oversee and work closely with the Centre Administrator, Asst/Social Worker, Staff Nurse, AHPs for Initial Assessments, Admissions and MOH regulated reviews
· Responsible for the preparation of MOH inspection and licensing.
· Participate in the workplace health, safety and emergency preparedness exercise.
· Manage Multi-Disciplinary Team, inclusive of Allied Health Professionals, to ensure optimal care delivery
· Ensure compliance with all required nursing standards and relevant regulations.
· Develop, implement and maintain policies, procedures, and work processes to guide care delivery.
· Actively promote the 3 Senior Care Centres’ services through events, talks, collaborations and campaigns
· Lead outreach initiatives to attract new clients and strengthen enrolment
· Build and maintain strong partnerships with community organisations, healthcare providers and government agencies
· Develop strategies to raise awareness and visibility of these centres within the community
· Proactive in meeting regulator’s request for information and submissions promptly etc
· Good understanding of workload submission and subvention

Manpower Management & Development

·  Effective and efficient manpower planning in accordance with MOH guidelines and standards.
·  Provide coaching, training and counselling of staff.
· Ensure appropriate skills mix and adequate staffing resourcing for all shifts and services by determining work priorities, preparing staff roster and daily work assignments, and serving as a resource person for resolving operational and quality care issues.

Resource Management

·  Responsible for proper management of resources which is cost effective, ensure quality standards and improve productivity.

Requirements:

· Possess a Diploma, Graduate Diploma or Bachelor’s Degree in Social Work/Community Care/Gerontology.
· Minimum 6 years’ in related field is required.
· Strong organizational skills, good communication, interpersonal and writing skills.
· Relevant working experience in healthcare setting preferred.
· Must have passion to serve the elderly.

COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies
- Collaboration Practices Across Disciplines and Sectors – Level 4
- Department Performance Management – Level 4
- Emergency Response and Crisis Management – Level 4
- Financial Management – Level 3
- Manpower Planning – Level 4
- Workplace Safety and Health – Level 4
- Strategy Implementation – Level 4

Good-To-Have Competencies
- Quality and Audit Management – Level 4
- Diversity Awareness and Management – Level 4
- Risk Management – Level 4
- Workplace Safety and Health – Level 4
- Change Management – Level 4
- Strategy Planning – Level 4

Critical Core Skills
- Communication – Advanced
- Influence – Advanced
- Collaboration – Intermediate
- Adaptability – Intermediate
- Decision Making – Advanced

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service