Company Overview / Employee Value Proposition

TOSHIBA TEC SINGAPORE PTE. LTD.

Job Summary

You will deliver expert technical services by installing, configuring, and maintaining printers and copier machines, driving operational efficiency and customer satisfaction through proactive troubleshooting and inventory management.

Responsibilities

Install and configure printers and printing software to ensure optimal device performance and user experience
Diagnose and resolve hardware and software issues promptly to minimize downtime for customers
Service printer and copier products onsite, including setup of new copier machines for installation
Repair and maintain copier machines to extend equipment lifespan and reliability
Provide technical support and training to customers on basic machine maintenance to empower user self-sufficiency
Maintain accurate inventory records by ordering and updating stock levels of toners and spare parts
Monitor and enhance stock handling procedures to improve operational efficiency and reduce losses
Submit monthly meter readings to the billing department accurately and on time
Evaluate equipment performance using key metrics such as setup time and overhaul quantity to inform continuous improvement
Prepare detailed reports for management to support decision-making and operational oversight
Perform any other ad-hoc duties assigned by the superior to support team and business objectives

Required competencies and certifications

NITEC, Diploma, or equivalent qualification

Preferred competencies and qualifications

Valid driving or motor license (advantageous for onsite service mobility)
Experience in stock handling to support inventory accuracy and control
Proficiency in MS Office and workshop equipment to facilitate reporting and technical tasks
Strong communication and interpersonal skills to effectively interact with customers and colleagues
Positive and patient attitude to maintain professionalism in customer service and problem resolution

Technician

类别

技能

职位描述