Executive (Home Personal Care)

Principal Responsibilities and Duties:

Team Management:

• Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them.
• Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises.
• Mediate conflicts between clients and staff and between team members.
• Coach staff on how to resolve potential problems and build rapport with clients.
• Manage staffs’ schedule and delegate tasks to them. Ensure coverage during absenteeism or leave.
• Provide emotional support to staff to improve staff morale and well-being.
• Ensure adherence to legal requirements and company policies.
• Submit staffs’ claims and leave applications.
• Prepare and submit reports.

Client Care:

• Assess clients, diagnose needs and recommend resources/solutions and/or refer to external providers when necessary.
• Document client assessments, critical information and interventions provided
• Work with interdisciplinary team and caregivers to monitor and improve clients’ well-being.
• Collaborate with external parties to improve clients’ well-being, and advocate for their needs, where necessary.
• Source for and collaborate with external donors and volunteers to support clients’ home maintenance/improvement needs.
• Co-organize and support funded activities.
• Prepare and submit reports.

Other responsibilities:

• Care Coordinator - recommend services / care arrangements according to the individual situation and ensure proper documentation