Project Manager (RPA Platform)

Contract-2 Years
Responsibilities

• Serve as the single point of contact (SPOC) for all contract-related matters between the contractor and the team
• Plan, monitor, and govern all O&M activities including platform maintenance, upgrades, patch management, security remediation, and service request delivery.
• Chair and attend regular governance meetings with  PSC; prepare and circulate meeting minutes within 3 working days.
• Produce monthly progress reports covering: resource utilisation, SLA performance, incident tracking, SR status, storage and performance metrics, and audit readiness.
• Manage the full SR lifecycle – from receipt, quotation(within 3 working days for Normal; 1 working day for Urgent), to production implementation – in compliance with  SR classification and completion SLAs.
• Oversee the annual UiPath platform upgrade cycle including Staging environment testing, Non-Production rollout, Production deployment, and version documentation updates.
• Drive and manage the GCC+ cloud migration workstream,coordinating design approval, security clearance, testing, and cutover.
• Develop and maintain the Operations and Maintenance Support Plan, Transition Plan, Exit Plan (within 1 month of Purchase Order),Business Continuity Plan, and IT-DR Plan.
• Manage contractor personnel onboarding, security clearance coordination (typically 2 weeks to 6 months for government clearance), and ensure each team member signs the Letter of Undertaking before commencing work.
• Track and report 100% of all incidents and problems until closure by , enforcing SLA response and resolution commitments (Severity1: respond within 2 hours, resolve within 4 hours).
• Ensure compliance with government ICT security policies, data protection obligations (Clause 36 of Master Contract), and confidentiality requirements (Clause 35).
• Manage risk, issues, and change requests; seek Customer approval for any team member changes.
• Coordinate annual VAPT, SSAT, and bi-annual security audits, and oversee remediation of findings within stipulated SLAs.
• Ensure smooth exit management and knowledge transfer at contract end, including handover of all documentation, credentials, and outstanding tasks.

Mandatory Requirements

• Minimum 3 years of experience managing IT infrastructure or software O&M projects.
• Demonstrated experience as SPOC / PM on a government or large enterprise project – responsible for stakeholder governance, SLA management, and monthly reporting.
• Familiarity with UiPath or RPA platform environments sufficient to manage technical teams and communicate effectively with  PSC.
• Experience managing security clearance processes and government compliance requirements.
• Strong proficiency in preparing project deliverables: progress reports, risk registers, transition plans, and exit plans.

Technical & Domain Knowledge

• Understanding of UiPath Automation Suite components and Kubernetes-based infrastructure – sufficient to track dependencies and escalate issues.
• Knowledge of ITIL service management processes: incident management, change management, problem management, and SLA governance.
• Familiarity with Government Data Centre (GDC)environments and Government Commercial Cloud (GCC / GCC+) migration frameworks.
• Understanding of patch management lifecycle, vulnerability classification (Critical, High, Medium, Low), and remediation SLAmanagement.
• Experience coordinating VAPT / SSAT exercises and managing remediation workstreams.

Good to Have

• Prior experience managing O&M contracts for Singapore Government ministries, statutory boards, or public sector agencies.
• Familiarity with GeBIZ procurement processes and government contract management.
• Experience managing RPA platform migrations to Government Commercial Cloud (GCC+).
• Exposure to multi-agency shared service platforms or Whole-of-Government (WOG) digital programmes.
• PMP, PRINCE2, or equivalent project management certification.

Education

• Bachelor's Degree in Computer Science, Information Technology, Business Management, Engineering, or related field.
• PMP / PRINCE2 / CAPM certification – preferred.
• ITIL Foundation or higher – advantageous.