Client Account HR

The Client Account HR partners with our largest and most complex client accounts and acquisitions to create a phenomenal employee and team experience where people work every day. Here is how current Client Account HR who work with diamond client accounts describe the role:

“I love my role because I am a true partner for the DCAL and their leadership team. They see me as a coach and trusted advisor. I have the best talent assets and tools Accenture has to offer, and I am like an entrepreneur who gets to figure out the best way to apply these assets and tools to the specific needs of my account. At the same time, I feel a strong sense of belonging with the global CAHRL team.”

The Client Account HR role partners with a diamond client account across these dimensions and works with the DCALs to achieve the people success priorities for the account.

• Talent Strategy & Talent Development – Partner with account leadership on the creation of the talent strategy for the account including the approach for talent development and continuous learning

• Talent Planning & Rotation – Ensure a focus on pyramid refresh, role rotation and succession planning linked to the account talent strategy

• Engagement, Wellbeing & Strengths – Lead the account approach for how to have engaged people and teams including engagement survey adoption, engagement action planning, recognition, wellbeing programs and integration of strengths

• Inclusion & Diversity – Ensure there is a focus on creating inclusive and diverse teams and partner with local and account based I&D teams on key programs

• Performance Achievement – Elevate the importance of “every day” performance achievement behaviors including a focus on priority setting and feedback, and lead the client account input experience

• Leadership Development – Establish leadership development experiences for the account and serve as a coach for the leadership team

Skills

• Problem solving, communication, and project management skillsAbility to handle complexity and ambiguity, to provide structure to complex problems.

• Ability to work across a broad range of activities, and enjoy working collaboratively with stakeholders from diverse business, HR, and other cross teams

• Strong communication skills - verbal and written across stakeholders within and outside the company

• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

• Excellent communication (written, oral) skills

• Identify and review opportunities for improvement in processes to gain efficiency

Behaviors

• Strong collaboration and teaming

• Confidence in driving processes end to end

• Agility to adapt to changing environment

• Comfort with uncertainty and fluidity