Data Center FieldOps Technician (RunOps Technician)

Summary

The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

Job Duties and Responsibilities

Cabling & Termination

● Support and complete all scheduled data center Moves/Adds/Changes (MACs).

● Perform hardware installation MACs, including device labeling, power, and network cable connectivity.

● Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.

● Manage assets, auditing, and daily work log/ticket tracking.

● Provide smart-hands assistance within specified SLA response times (on-call duties may apply).

● Maintain a safe and secure operating environment and report violations.

● Maintain detailed documentation and record keeping.

● Follow site security protocols, badging requirements, and data protection procedures.

● Ensure proper logging, securing, and documentation of media storage devices.

● Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.

● Coordinate equipment/material receiving, shipping, and RMA processing.

● Provide vendor and security escorts as needed.

● Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.

● Support standard and emergency operating procedures for the data center.

● Provide status reporting on service availability, performance, and capacity utilization.

● Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.

● Coordinate equipment installation and delivery schedules per project plans.

● Perform on-call duties as needed.

Fiber Technician Specific Duties

● Basic copper termination skills required.

● Mount and install racks, patch panels, fiber optic hardware, and grounding.

● Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.

● Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.

● Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.

● Install fan-out kits including buffer tubes.

● Calculate end-to-end loss budgets per TIA/EIA standards.

● Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).

● Perform testing using OTDR, Fluke, and EFXO.

● Troubleshoot network issues using OTDR.

● Perform mechanical and fusion splicing with all fiber cable types.

● Perform building entrance splices, maintenance space, and direct buried splices.

Additional Requirements

● 25% travel required.

●Available to work shifts (8, 10, 12 hours), weekends, and holidays.

Physical and Mental Requirements

● Self-motivated, positive, professional, and proactive in process improvements.

● Promote company culture and mission.

● Proficient with required tools.

● Act as company liaison with customer representatives.

● Strong problem-solving, critical thinking, and communication skills.

● Ability to work at heights, off ladders, in confined spaces.

● Lift up to 50 pounds and move up to 75 pounds.

● Good color vision, ability to read small print, and recognize audible signals.

● Willingness to travel as needed.

Education, Certification, License, and Skill Requirements

● High School diploma or GED equivalent.

● Proficient with listed tools.

● Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).

● Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).

● Preferred 3-5 years of fiber experience.

● Preferred industry certifications (Corning/FOA).

● Preferred data center installation experience.

● Preferred mechanical and fusion splice experience.

● Preferred OSP / confined space entry experience (splicing).

● Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.