Assistant Manager, System And App Management, Asset Support

Job Summary

You will be responsible for ensuring the smooth execution and governance of the CityNexus programme, with a focus on system reliability, operational controls, and stakeholder support. The role centres on managing day-to-day operations of the platform while supporting related marketing activities where required.

 

Job Responsibilities

Platform & Product Management

• Support the development and maintenance of the CityNexus app, working closely with internal stakeholders and vendors to ensure stable system performance.
• Support feature enhancements, including requirement coordination, testing, and deployment follow-ups.
• Conduct system testing (UAT) across the app and portals to identify bugs, usability gaps, and performance issues prior to release.
• Support campaign configuration and testing to ensure accurate system setup.

Operations & Governance

• Manage end-to-end operations of CityNexus Rewards, E-Voucher programme, and related digital initiatives.
• Perform end-to-end fraud checks and monitoring based on defined parameters and reporting requirements.
• Oversee voucher sales processes, including tracking, fulfilment, and coordination.
• Ensure accurate rewards and E-Voucher reconciliation in line with reporting and audit requirements.
• Maintain operational controls and support compliance with internal governance standards.

Marketing Support

• Support the execution of marketing campaigns and promotional activities within the system.
• Assist in campaign setup, validation, and post-campaign checks to ensure accuracy.
• Coordinate with stakeholders to facilitate timely campaign implementation.

Stakeholder Management & Support

• Provide training and guidance to tenants and internal stakeholders on system usage and programme mechanics.
• Manage onboarding, feedback, and day-to-day enquiries from users and partners.

Reporting & Administration

• Compile and submit monthly operational and performance reports.
• Support ongoing process improvements to enhance operational efficiency and system reliability.
• Any other duties as assigned.

Job Requirements

• Degree in Marketing or equivalent.
• Experience in mobile application deployment, CRM, or digital platforms will be advantageous.
• Strong attention to detail with a structured and organised approach.
• Comfortable handling operational processes, system testing, and governance requirements.
• Good stakeholder coordination and communication skills.
• Able to work in a fast-paced and dynamic environment.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.