Hospitality Executive
類別
技能
職位描述
Reception
Morning Routine check
Making sure that all meeting rooms, floors and reception counter is clean and tidy.
Ensuring all magazines is placed neatly on the tables.
Ensuring the cushions in waiting area are placed nicely.
Switch on all PC’s, lights and coffee machine
On the receptionist desk.
Replying all incoming emails and inquiries
Checking and sending email confirmation for meeting room bookings
Answering all internal & external calls
Doing daily report sheet, beverage forms, WEB ADI
Consolidating and sending acknowledgement email to bookers for F&B consumption after every meeting
Prepare meeting rooms 30min-1 hr for usage.
Guide banker or clients to the correct meeting room
Assist butler with beverage orders and preparation
Clean and sanities rooms after each meeting
Prepare for next day meeting (ensure sufficient glasses and bottles etc)
Evening routine check
Switch off all lights
Switch off music
Do a round check making sure no items is left unattended
Inform security for any late meetings
Concierge
Ensure the cleanliness of the area
Take note of the client’s meeting for the day
Assist staff with card access issues (the gantry shows “invalid”, “??”, no beep sound & cannot proceed to any floor)
Handle all incoming emails regarding gantry issues (card activation, change of based floor or pre-registration)Assist to give VIP access to Private banking or Clients to the level
Contact staff/banker if there’s a client, visitor or candidate for them (give them an access up to the floor after verifying. Should the staff/banker did not pick up, we would have to email them directly to notify)
Give an access to those people who is going TXC counter or mail room
Couriers that is sending parcel, hamper or flowers is to call the banker or staff directly for them to come down and collect. (Should the staff/banker requests the couriers to go up, they are to take the cargo lifts instead)