IAM Operations Engineer

Role: IAM Operations Engineer

We are seeking an experienced Identity and Access Management (IAM) Operations Engineer to support and enhance our enterprise identity platform. This role focuses on the day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments. The ideal candidate has strong hands-on experience with Microsoft Entra ID and AWS IAM Identity Center, and works closely with security, infrastructure, and application teams to ensure secure and seamless access for users.

Responsibilities:

Identity Platform Management

·       Operate, administer, and support enterprise IAM platforms, including Microsoft Entra ID and AWS IAM Identity Center

·       Support authentication and authorization mechanisms such as SSO, MFA, conditional access, and federation

·       Implement and maintain IAM policies, standards, and operational procedures

·       Integrate IAM solutions with cloud services, SaaS applications, and on-prem systems

·       Perform access reviews, audits, and compliance-related activities

·       Participate in IAM platform upgrades and enhancements during weekend maintenance window

User Support & Operations

·       Provide Level 2 / Level 3 support for incidents and service requests

·       Monitor system performance and infrastructure health to ensure availability and optimal operation

IT Service Management

·       Understands ITIL processes for Incident, Problem, Change Management

·       Create and update tickets with detailed documentation and resolution steps

·       Maintain SLAs and ensure timely ticket resolution

Documentation & Knowledge Management

·       Create and maintain technical documentation, knowledge articles, and standard operating procedures (SOPs)

·       Maintain runbooks for common operational tasks

Required skills and qualifications

·       A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience

·       Atleast one year of hands-on experience in IAM or identity-related operations

·       Strong practical experience with:

a.     Microsoft Entra ID (Azure AD) – users, groups, conditional access, MFA, SSO, enterprise applications

b.     AWS IAM Identity Center – permission sets, account assignments, and federation

·       Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation

·       Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect

·       Familiarity with cloud environments and security best practices

·       Strong troubleshooting and problem-solving skills

·       Ability to work effectively with cross-functional technical and business teams

·       Good documentation and communication skills

Preferred skills and qualifications:

·       Experience supporting hybrid identity environments (on-prem AD + cloud)

·       Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate