Role Overview

We are seeking a highly experienced Program& Transformation Leader to drive large-scale operational excellence,digital transformation, and strategic growth initiatives within ourimport-export trading business (specializing in fasteners and industrialproducts).

This role blends commercial operations,supply chain optimization, technology enablement, and AI-driven transformation,ensuring scalable, efficient, and resilient trading operations across globalmarkets.

Key Responsibilities

1. Business Transformation &Operational Excellence

Lead end-to-end transformation of import/export workflows including procurement, order management, logistics, and distribution.
Redesign trade lifecycle processes to improve efficiency, reduce cycle times, and enhance customer experience.
Drive automation and digitization across supply chain, documentation, and compliance processes.

2. Program & Delivery Leadership

Manage complex, cross-functional programs involving sourcing, logistics, finance, compliance, and IT teams.
Establish structured delivery governance, KPIs, and reporting mechanisms to ensure timely execution.
Lead multi-vendor environments including freight forwarders, suppliers, inspection agencies, and technology partners.

3. Supply Chain & Trade Optimization

Optimize global sourcing strategies, supplier performance, and inventory management.
Improve demand forecasting, stock planning, and working capital efficiency.
Identify cost-saving opportunities across procurement, freight, and warehousing.

4. Digital & AI Strategy

Identify and implement high-impact AI and automation use cases across:
Order processing & documentation (e.g., invoices, BL, COO)
Demand forecasting & pricing optimization
Customer service automation
Drive ERP, CRM, and trade management system enhancements aligned to business goals.

5. Stakeholder & Commercial Alignment

Partner with senior leadership to define strategic priorities and growth initiatives.
Collaborate with sales and business development teams to improve customer onboarding and retention.
Act as a bridge between business, operations, and technology teams.

6. Compliance & Risk Management

Ensure adherence to global trade regulations, including customs, sanctions, and export controls.
Strengthen governance around documentation accuracy, audit readiness, and supplier compliance.
Manage operational and financial risk across cross-border transactions.

Key Deliverables / Success Metrics

Reduction in order-to-delivery cycle time
Improvement in inventory turnover & working capital
Cost savings across procurement and logistics
Increased automation and reduction in manual processes
Enhanced customer satisfaction and order accuracy

Required Qualifications & Experience

Experience

15+ years in program management, transformation, or operations leadership
Strong exposure to:
Import/export trading, supply chain, or manufacturing ecosystems
Multi-country operations and vendor management
Proven track record of delivering large-scale transformation initiatives

Skills

Program Leadership: Multi-stakeholder program delivery, governance, and execution
Supply Chain Expertise: Procurement, logistics, inventory, and trade operations
Digital Transformation: ERP systems, automation, and data-driven decision making
AI & Innovation: Ability to identify and implement practical AI use cases
Stakeholder Management: Executive communication and cross-functional leadership

Preferred

Exposure to ERP platforms (SAP, Oracle, or similar)
Background in consulting or transformation roles
Familiarity with trade compliance frameworks (e.g., Incoterms, customs regulations)
Good to have experience in fasteners,industrial products, or engineering goods trading

Program & Transformation Director – Import & Export Operations

類別

技能

職位描述