Merchant Engagement Officers

Position Summary

NETS is looking for Merchant Engagement Officers to be the frontline ambassadors of our payment solutions. In this role, you will build strong relationships with merchants, helping them maximize the value of NETS services while also reaching out to businesses not yet on NETS to showcase the benefits of joining our network.

Key Responsibilities

Engage Existing Merchants: Strengthen partnerships by understanding merchant needs and guiding them to adopt and expand NETS services.

Generate New Leads: Identify and connect with non-NETS merchants, introducing them to NETS’ secure and seamless payment solutions.

Educate & Support: Clearly explain NETS offerings, assist with onboarding, and ensure merchants feel confident using our services.

Relationship Building: Foster trust and long-term collaboration, positioning NETS as a partner in merchant success.

Feedback Collection: Capture merchant insights to help NETS continuously improve and tailor solutions.

Brand Representation: Uphold NETS’ values of customer-centricity in every interaction

Requirements

·  Strong communication and interpersonal skills with the ability to build rapport quickly.

·  Experience in sales, customer engagement, or account management preferred.

·  Passion for supporting businesses through technology and payments innovation.

·  Self-driven, proactive, and adaptable in dynamic environments.

·  Familiarity with Singapore’s retail and F&B landscape is advantageous.

What Success Looks Like

·  Higher adoption and usage of NETS services among existing merchants.

·  Growth in new merchant sign-ups through proactive outreach.

·  Positive merchant feedback highlighting NETS as a trusted partner.