Analyst, Trade Finance Group - Document Management/Transaction Processing

Key Responsibilities

• Supporting efficient execution of offshored processes, adhering to service level agreements, and quality standards
• Managing application forms and/or documents reception activities for all offshored products
• Supporting the robust transaction monitoring and reconciliation mechanism where adherence to service levels is key.
• Collaborate with offshore teams and internal stakeholders.  
• Support in operational incidents tracking to enable prompt resolution to issues faced.
• Strong awareness on policies and procedures for trade products
• Proactively manage business continuity and operational resiliency
• Identify risks associated with offshored processes and escalate for further investigation.
• Participate in periodic service / process agreement reviews.

• Managing and mitigating risks associated with documents handling
• Adhere to internal controls of offshored processes.
• Ensure offshored processes are compliant with regulatory frameworks. Participate in department’s risk assessment activities.
• Manage documents handling and control activities in a timely and efficient manner.
• Support internal/external/regulatory audits in a timely and efficient manner.
• Identify processes improvements to align with new regulatory requirements and/or changes to the internal risk control framework.
• Adhere to matters on AML and compliance.
• Identify key risks associated with operational incidents; initiate fixing root causes to reduce incidents over time.
• Initiate ideas towards digitization/paperless processing.
• Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience
• Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries.
• Adhere to framework designed to monitor customer service standards and initiate continuous improvements.

Requirements:

• Meticulous focus on accuracy to ensure error-free processing of financial transactions and documentation handling.
• Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment without compromising accuracy or quality.
• Efficiently managing time and priorities to meet deadlines for processing various banking activities.
• Demonstrate strong focus on handling documents. Ability to identify and address issues related to transaction processing promptly and effectively.
• Exhibit a strong and thorough understanding of trade transactions control and administration.
• Possess strong analytical and problem-solving skills, attention to detail.
• Effective communication and interpersonal skills (written and verbal) with both internal teams and external clients to resolve transaction-related queries and discrepancies.
• Proficiency in Microsoft Office Suite.