Client Outreach Specialist

Your role :

Are you incredibly organized with an eye for detail? Do you have a high client service orientation and high risk awareness?

• you would be part of the IB KYC Reviews Outreach and Escalation Team – Supporting the APAC Investment Banking Business.

• you would be joining a dynamic and challenging environment in view of ensuring timeliness, completeness and accuracy of IB KYC Reviews cases to satisfy the various KYC requirements

• you would be Identified as one of the members within the team whom would be handling Periodic Review Cases on a day-to-day basis and developed to become an SME in KYC.

• stakeholder Management – You would be the point of contact for internal stakeholders, managing and resolving escalation events arising from Daily BAU.

• you would be handling location based Governance reporting within the APAC region.

Your team :

You will be joined by a function of approximately 3 members working closely with KYC reviews teams based in India/China, IB sales, COOs and Business Managers.

Your expertise :

• 2-5 years of experience In relevant KYC/Client facing roles [preferred not compulsory].

• a skilled written and verbal communicator.

• strong interpersonal skills with the ability to confidently interact with stakeholders during calls/meetings.

• strong organizational skills, attention to detail.

• creative thinker who challenges conventional approaches bringing fresh perspectives.

• proficiency in MS Office (Excel, PowerPoint)

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