Analyzing of various chargeback scenarios
Processing of chargeback request
Provide operations support on administrative task and projects eg data entry and documentation handling
Complete all requests with accuracy and within the agreed Service Level Agreement
Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements:

A recognized degree holder with 1-2 years of working experience
Open to entry level, training is provided
Meticulous with an eye for details and quality mindset
Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
Open to contract role

Senior Officer/Manager, Chargeback, Group Tech & Operations

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