Lead Researcher – Spend

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our personal and business customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to understand how people spend money using cards — whether locally or when travelling internationally, and including credit cards — in order to provide them with a cheaper, easier and faster experience. There will be an initial focus on business customers, who are central to Wise’s company strategy. 

As the first dedicated researcher on this squad in Singapore, you will play a key role in helping to build the research practice there and set the foundations for how we conduct research in this area.

You’ll contribute by:

• Building our understanding of people’s spending and credit behaviours among our key markets in order to ensure we are focused on solving the right things for customers
   

• Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions
   

This role will give you the opportunity to:

• Be part of a team — you’ll be embedded in a cross-functional team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side-by-side with PMs, design, analytics and engineering
   

• Choose your path to impact — you’ll have the freedom to make your own calls about how best to support customer needs and reach mission zero
   

• Grow the research practice in Singapore  — as the first one-the-ground research in Singapore, you will be part of helping establish how we conduct research at scale in spend and credit, with a growing team
   

Be part of our mission to make money without borders the new normal

Qualifications

A bit about you…

• You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research
   

• You have experience being the first researcher in a company/department and setting the foundations for how to work with cross-functional partners

• You have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sorting
   

• You’re comfortable working embedded in a cross-functional product team and are able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, design, engineering)
   

• You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings
   

• You have top-notch presentation skills, especially when it comes to sharing impactful insights
   

You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products

Additional information

And as a heads up, this role probably isn’t for you if:

• Your experience is primarily market research and/or academia
   

• You don’t have demonstrable experience leading UX research within the tech/product industry
   

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.