Receptionist

Responsibilities

• Demonstrate a strong commitment to delivering courteous, professional, and high-quality customer service at all times.
• Maintain a presentable appearance in accordance with grooming standards and wear the prescribed uniform during working hours.
• Welcome, greet, and assist visitors in a friendly and professional manner, and direct guests to the appropriate persons or locations.
• Handle incoming telephone calls efficiently, determine the purpose of calls, and route calls or relay messages accurately and promptly.
• Attend to enquiries from members of the public and internal stakeholders in a responsive and professional manner.
• Maintain awareness of staff movements within the organisation to support visitor coordination.
• Monitor visitor access at the reception counter and maintain a high level of security awareness at all times.
• Receive, record, and sort incoming mail and deliveries, and escalate suspicious or unaddressed parcels to the Airport Police Division in accordance with procedures.
• Display daily newspapers and other publications at the reception area.
• Ensure the reception area is kept tidy, presentable, and operationally ready, including ensuring that all reception related equipment is in proper working condition.
• Manage and control inventory and consumables relevant to the reception area.
• Provide on-site support for management meetings held in the Board Room, receiving and directing meeting attendees, assisting with basic meeting setup

Requirements

• Minimum GCE ’O’ level with 3 credits including credit in English.
• Some working experience as receptionist and preferably with experience / certificate in office skills.
• Strong communication skills. The role involves attending to and communicating with visitors and staff