Data Center Operations Technician

Key Responsibilities

Hardware & Network Operations

● Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).

● Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.

● Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.

● Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.

● Test, clean, and troubleshoot fiber optic, copper, and telecom cables; trace and isolate cables through patch panels.

● Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.

● Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.

● Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts.

Support & Collaboration

● Provide onsite network support and expertise for all teams at the local data center; act as a liaison for remote networking teams.

● Collaborate with cross-functional teams, including facilities, cabling, server, and engineering teams, to resolve complex technical issues.

● Communicate effectively within a ticketing system, managing and closing tickets promptly and documenting all activities.

● Participate in on-call rotation, providing after-hours support for critical issues as needed.

Process, Documentation & Compliance

● Document all work performed, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.

● Create, update, and follow Standard Operating Procedures (SOPs).

● Participate in root cause analysis and process improvement initiatives to optimize efficiency and quality.

● Maintain asset inventory, including receiving, installing, tracking, and shipping network devices, spare parts, and RMA equipment.

● Perform physical audits of inventory and update asset inventory databases.

● Adhere to safety procedures and protocols, ensuring a safe and compliant work environment.

Training & Development

● Participate in ongoing training to stay current with new technologies, tools, and best practices.

● Complete training aligned with corporate objectives to bridge skill gaps and learn new relevant technologies.

Minimum Qualifications

● 1- 2+ years of experience in computer hardware, networking, and troubleshooting.

● Strong technical background in server and network hardware, including routing and switching technologies and protocols.

● Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).

● Proficiency in Linux OS, CLI navigation, and industry-standard troubleshooting tools and methodologies.

● Excellent problem-solving, analytical, verbal, and written communication skills.

● Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.

● Ability to lift up to 40 pounds and work in a physically demanding environment (standing, walking, bending, lifting).

● (Education)

Preferred Qualifications

● Degree in Computer Science, Engineering, or related field.

● 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices.

● Experience with structured cabling (copper/fiber), cable testing, cooling, and electrical systems in a data center.

● Proficiency in Linux, HTTP, DNS, RAID, DHCP, JUNOS, Cisco IOS, and bash.

● Experience with inventory management, including ordering, receiving, and shipping server/network parts.

● Experience with ticket management systems and process documentation.

Additional Requirements

● Available to work various shifts, including weekends and holidays.

● Willingness to travel up to 15% as needed.

● Participate in on-call rotation and respond to critical events as required.

● Provide exceptional customer service and support to internal stakeholders.