Field Service Representative

We are seeking a Field Service Representative for Singapore Changi Airport to support

Airline customers in Singapore.

The FSR will provide both on-site and remote technical support to Boeing airline

customers. The FSR will work directly with airline customer personnel and must

demonstrate adaptability to diverse cultural environments. Candidates should have

experience in flexible, fast-paced environments requiring prompt responses to ad-hoc

customer requests. Strong written and verbal communication skills and the ability to work

both collaboratively and independently with minimal supervision are essential.

Key Responsibilities:

• Provide technical expertise (airframe, avionics, structures) and operational

guidance to help customers maintain Boeing products.

• Build and maintain strong customer relationships, initiating corrective actions to

ensure satisfaction with Boeing products and services.

• Strong commitment to quality and safety, with the ability to uphold and promote

Boeing’s safety standards and first-time quality culture in all aspects of work.

• Develop and coordinate support strategies with senior leaders to meet operational

objectives.

• Review maintenance, engineering, flight operations, and performance data;

conduct root cause analysis to enhance aircraft reliability.

• Interpret and communicate technical support data; provide on-the-job training and

act as a liaison between Boeing and customers.

• Support aircraft Entry-Into-Service (EIS) plans, including training and maintenance

assistance.

• Collaborate with internal teams and suppliers to leverage Boeing products for

customer needs.

• Monitor fleet status, respond to requests, and resolve technical issues.

• Serve as a customer advocate, maintaining a positive attitude in crisis situations.

• Provide 24/7 support as needed, including on-call availability for Aircraft-OnGround (AOG) situations.

• Follow up with customers to ensure effective solutions.

Basic Qualification:

• Bachelor of Science Degree in engineering, engineering technology and/or an FAA

Airframe & Powerplant license (or equivalent certification or military

experience/training).

• Previous Boeing Commercial Field Service Experience Supporting Boeing’s Airline

and Maintenance Repair and Overhaul (MRO) Customers

• Comprehensive knowledge of Boeing Organizations and Business Units

• Thorough Understanding of Boeing Production System and Manufacturing

Processes

• 5+ years of experience in the aviation industry

• Strong technical and interpersonal skills with excellent communication abilities.

• Proven capability to prioritize and manage workload independently.

• Flexibility to work long hours, including evenings and weekends.

• Demonstrated capacity to lead and work effectively in diverse teams.

• Fluent in English.

Preferred Qualification:

• More than 10 years of experience in the aviation industry, including commercial

airline technical operations.

• Experience with customer support.

• Demonstrated cultural awareness and emotional intelligence, with the ability to

adapt and effectively conduct business across diverse countries, cultures,

languages, and airline environments.

• Ability to identify and troubleshoot technical issues on aircraft.

• Experience working under pressure in fast-paced environments with strict

deadlines.

• Experience interacting with all levels of airline management on technical and

operational issues.

• Demonstrated leadership and project management skills.

• Multilingual skills.,