Cafe Supervisor

Responsibilities

• Oversee daily operations including cleanliness, organization, and staffing to maintain smooth service delivery
• Execute opening, mid, and closing shift duties to ensure operational readiness and closure
• Manage guest relations and resolve issues to enhance guest satisfaction and loyalty
• Deliver and model exceptional guest service standards to inspire staff performance
• Monitor and evaluate staff performance, holding employees accountable to company service guidelines
• Recommend hiring and termination decisions to management based on staff performance and operational needs
• Coach, develop, and discipline front-of-house employees through ongoing feedback to improve service quality
• Collaborate with Logistics and Procurement teams to manage supply deliveries, inventory control, and invoice record-keeping
• Participate actively in management staff meetings to contribute operational insights and improvements
• Enforce safety and security protocols to protect customers and employees, following loss prevention and risk management guidelines

Health and Safety Responsibilities

• Adhere to Compass Singapore HSE systems and procedures consistently
• Follow all on-site Emergency Response plans to ensure preparedness
• Identify, assess, and control hazards and risks according to established procedures
• Maintain food handling standards and comply with the food safety plan at all times