IT Engineer

About the Role 

We are seeking a proactive and detail-oriented IT Engineer to join our IT team. This role is responsible for ensuring the reliability, security, and standardization of IT operations across all business units and locations.

As a key member of the team, you will play a hands-on role in managing infrastructure, supporting end users, and enforcing Group IT standards to maintain a secure and efficient IT environment.

1. Infrastructure & Network Management 

• Manage and maintain network infrastructure, including LAN, WAN, VPN, and Wi-Fi 
• Monitor and optimize firewall configurations to ensure robust network security
• Support and maintain server environments and cloud infrastructure (Microsoft Azure) 

2. Endpoint & Security Management

• Manage the full lifecycle of end-user devices (MacBook, laptops, desktops, mobile devices) 
• Implement endpoint security controls, patch management, and software deployment 
• Enforce IT security policies and ensure compliance with Group standards 

3. IT Asset & Lifecycle Management 

• Track and manage IT assets from procurement to decommissioning 
• Ensure timely hardware refresh cycles and compliance with security baselines 

4. Backup & Disaster Recovery 

• Execute and monitor backup strategies and disaster recovery processes 
• Ensure business continuity through reliable data protection practices 

5. Application & User Support 

• Manage user accounts, access controls, and system provisioning 
• Support business applications, websites, and hosting environments 
• Coordinate with external vendors for issue resolution and system improvements 

6. Policy Implementation & Governance 

• Enforce Group IT policies, standards, and best practices 
• Maintain accurate documentation and ensure consistency across all IT operations

Requirements 

Experience & Skills 

• Minimum 1 year of experience as an IT Engineer, System Engineer, or similar role 
• Strong knowledge of networking fundamentals and infrastructure management.
• Hands-on experience with firewalls (e.g., Fortinet, Cisco, Sophos) and VPN setup is an added advantage 
• Experience managing Windows/Linux servers and cloud platforms(Microsoft Azure), and Microsoft 365 environment (Exchange Online, Teams, SharePoint, OneDrive, and Entra ID/Azure AD) 
• Microsoft 365 security & compliance (Defender, Conditional Access, MFA) is an added advantage 
• Familiarity with endpoint management tools(e.g., Jamf Pro, Microsoft Intune, Autopilot, or equivalent) 
• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Relevant certifications, such as CCNA or Microsoft certifications (or equivalent), are an added advantage.

KeyCompetencies 

• Strong analytical and problem-solving skills with a root-cause approach 
• Detail-oriented with a focus on standardization and documentation 
• Good communication skills with the ability to support non-technical users 
• Self-driven, responsible, and able to work independently 

Why Join Us 

• Opportunity to work within a Group-level IT environment with regional exposure 
• Involvement in modern IT initiatives including cloud transformation and security enhancement 
• Collaborative and professional working culture focused on operational excellence