F&B Assistant Manager

Job Responsibilities

• The Assistant Manager will assist the Assistant General Manager and Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Supervisor, Captains and Service Attendants
• This role will encompass the formulation and implementationof operating procedures and standards, the management and development of staff,and liaise with executive management to ensure that Marina Bay Sands’ short andlong term goals are met
• Support the Management team in achieving the financial,service and other related goals that have been set for the outlet throughdiligent and proactive management skills
• Deputize for the Manager during his/her absence
• Work with staff in service and food preparation to minimizewastage and increase productivity and efficiency
• Review operating results with the team and identifyopportunities to improve performance
• Monitor all cashiering procedures are processed incompliance with accounting standards. Monitor and minimize wastage ofconsumables and maintain labor productivity ratios
• On a regular basis, inspect table set-ups; check forcleanliness, neatness of the restaurant environment ensuring compliance withstandards of cleanliness and order
• Inspect food items are set in proper quantities and to Hotelstandards
• Review the reservation book, pre-assign designated tablesand follow up on all special requests
• Inspect that specified amount of food menus and wine listsare available and in good condition for each meal period
• Anticipate heavy business times and organize procedures tohandle extended waiting lines.
• Seek support from other outlets where appropriate
• Ensure pre-shift meetings with staff are carried out andreview all information pertinent to the day's business
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Supervise, mentor, train, schedule and evaluate staff.Prepare and deliver all staff reviews.
• Create a work environment that promotes teamwork,performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with servicestaff or captains to ensure guest satisfaction
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Manages Human Resources responsibilities for assigneddepartment(s) to include: creating a work environment that promotes teamwork,performance feedback, recognition, mutual respect and employee satisfaction;quality hiring, training and succession planning processes that encompass thecompany’s diversity commitment; compliance with company policies and legalrequirements
• Maintains staff files
• Responsible for maintaining and delivering reviews,discipline, staff awards, flex days, payroll, SRFs, etc
• Approves the schedule and flex day requests for allrestaurant staff
• Responsible for coordinating training of all staff asrequired
• Coordinates inventories and orders food and beverageproducts, supplies and equipment as required
• Maintains guest profiles on a daily basis and takesappropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed

Additional Job Description

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

• A minimum of 3 years’ experience at a managerial level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

• Knowledge of the cuisines in the restaurant, their preparation and service.
• Be willing to work any day and any shift.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.