Associate Systems Engineer (CES)

Position Summary:

The Data Centre Operator provides data centre systemsmaintenance and monitoring service and basic support in data centre equipmentinstallation. He/She monitors data volume, maintains internal documentation,and performs independent troubleshooting of recurring issues whenever required.

Role and Responsibilities:

• Support data centre operations

• Assist in He/she is inquisitive and displays apositive attitude when facing obstacles. He/she follows a logical process whenmaking decisions. He/she is also able to communicate effectively and works wellin a team.
• He/she displays willingness to learn and iscommitted to provide service level excellence in everything that he/shedoes. handling all day-to-day operational data centre monitoringactivities
• Assist with management and tracking of assets and the generation of reports
• Support planned maintenance events, system backup processes and disasterrecovery drills
• Perform physical visitor access request into datacenter.
• Perform physical equipment movement request in orout of data center. Manage inventory movements with all necessary approvals andchecking that it matches with request.
• Health monitoring of systems via NOC dashboardsusing monitoring tools.
• Escalate issue to relevant parties based on SOP andescalation matrix.
• Reports generation (daily/weekly/monthly).
• Monitor patching notification email that is send outto the system custodian.
• Daily checking of logs to prepare for audit: visitorlog, keypress log, staging, storage, DC item log and inventory movements.
• Weekly checking of logs to prepare for audit: CCTVand degauss logs.
• Perform any other task assigned that is related tojob requirements.

Support incident resolution 

• React to alerts/alarms
• Support problem/issue identification and resolution
• Escalate problems/issues
• Diagnose problem source through discussions with users
• Support implementation of preventive solutions
• Guide staff to resolve basic and routine problems
• Develop supporting documentation of all activities to ensure accurate andsufficient information for maintenance and troubleshooting

Requirements / Qualifications:

• Diploma / Degree in computer engineering or equivalent
• At 1-3 years of relevant experience
• Required to work in 24 x 7 data center on varied 12 hours shifts including nights,weekends, and holidays.
• He/she is inquisitive and displays a positive attitude when facing obstacles. He/she follows a logical process when making decisions.He/she is also able to communicate effectively and works well in a team.
• He/she displays willingness to learn and iscommitted to provide service level excellence in everything that he/she does.
• He/she needs to be proficiency in Microsoft office.