L2 Application Support Engineer

· 3–5+years of relevant experience in application support, systems support, or operations roles.

· Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise:

·  Strong hands-on experience with:

o   Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc)

o   Linux/Unix environments

·  Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS).

·   Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.

·  Basic knowledge on REST APIs, system integrations and authentication design

·    Understanding of incident, problem, and change management processes.