UNITED OVERSEAS BANK LIMITED
First Recovery IT Production Support Engineer
Manager Permanent 5년 이상 경력
카테고리
기술
health monitoring softwareHardwareVMwareTeam InvolvementInterfacesshifts schedulesIncident InvestigationWindowsGreen InfrastructureEngineering SupportLinuxTechnical Support
직무 설명
The specialized First Recovery IT Production SupportEngineer is responsible to support application wellness in production,investigate production issue raised, and respond to user with feasibleworkaround.
- Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.
- Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces.
- Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in shift-based environment, support implementations during bank’s green zone. - Min 5 years’ experience.