UNITED OVERSEAS BANK LIMITED
First Recovery IT Production Support Engineer
Manager Permanent 5 年以上经验
技能
health monitoring softwareHardwareVMwareTeam InvolvementInterfacesshifts schedulesIncident InvestigationWindowsGreen InfrastructureEngineering SupportLinuxTechnical Support
职位描述
The specialized First Recovery IT Production SupportEngineer is responsible to support application wellness in production,investigate production issue raised, and respond to user with feasibleworkaround.
- Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.
- Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces.
- Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in shift-based environment, support implementations during bank’s green zone. - Min 5 years’ experience.