Key Responsibilities

Understand, research, and resolve internal and external application and systems issues.
Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
Participate in product testing, documentation reviews, and user conferences.
Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
Attend Applied Materials’ classes in designated product line and external classes for third-party software.
Provide on-going training to customers for technical and systems issues.
Deliver updates and reports to managers, partners and peers

Requirements :

Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering. Eligible for Fresh Graduates
0-2 years of experience and demonstrates conceptual knowledge of theories, practices and procedures within a discipline
Applies general knowledge of business developed through education or past experience
No supervisory responsibilities; accountable for developing technical contribution
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgment
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
Exchanges straightforward information, asks questions and checks for understanding

Global Software Support Engineer I

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