Global Software Support Engineer I

Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues. 

• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

• Participate in product testing, documentation reviews, and user conferences.

• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

• Attend Applied Materials’ classes in designated product line and external classes for third-party software.

• Provide on-going training to customers for technical and systems issues.

• Deliver updates and reports to managers, partners and peers

Requirements :

• Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering. Eligible for Fresh Graduates

• 0-2 years of experience and demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

• Applies general knowledge of business developed through education or past experience 

• No supervisory responsibilities; accountable for developing technical contribution

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgment

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

• Exchanges straightforward information, asks questions and checks for understanding