NTUC CLUB
Guest Services Officer (Wild Wild Wet)
Non-executive Contract 1 年以上經驗
技能
Excellent Communication SkillsCustomer Service OrientedTicketingassisting guestsAdministrative WorkInterpersonal SkillsHandle guest feedbackWelcoming guestsfirst point of contact for guestsonline ticketingassisting visitorsTicketing SystemsGuest SatisfactionHandle guest complaintsTeam PlayerCustomer ServiceHospitality and Tourism ManagementVisitor AttractionsComputer LiteracyGuest Service Management
職位描述
Job Description
- Perform WWW Guest Services Operations, which includes ticketing, turnstile operations, merchandise, Pickle Splash, locker and cabana operations
- Welcome guests and provide friendly, professional assistance at all guest touchpoints
- Handle guest enquiries, feedback, and complaints promptly and professionally
- Provide accurate information on park attractions, facilities, promotions, and operating hours. Proactively engage guests to enhance their overall park experience
- To perform ticketing transactions & frontline service operations where required, including provision of best deals and offers to guests and upselling Wet & Wild Premium Membership and other services
- Keep abreast of promotional activities and schemes of the Company and its related companies
- Support the management of guest facilities such as lockers, cabanas, and rental items.
- Support Park activities, games, and guest engagement programs when required
- To support daily administrative department operations reporting for Guest Services
- Assist the Supervisor in Guest Services operations processes and procedures
- Perform any other duties as and when assigned
Requirements
- Higher Nitec/Nitec in hospitality/tourism management
- 1 - 2 years of relevant experience
- Basic computer literacy for ticketing and operational systems
- Good communication and interpersonal skills
- A good team player
- Comfortable working in an outdoor environment and able to work on weekends and public holidays