Guest Services Officer (Wild Wild Wet)

Job Description

• Perform WWW Guest Services Operations, which includes ticketing, turnstile operations, merchandise, Pickle Splash, locker and cabana operations
• Welcome guests and provide friendly, professional assistance at all guest touchpoints
• Handle guest enquiries, feedback, and complaints promptly and professionally
• Provide accurate information on park attractions, facilities, promotions, and operating hours. Proactively engage guests to enhance their overall park experience
• To perform ticketing transactions & frontline service operations where required, including provision of best deals and offers to guests and upselling Wet & Wild Premium Membership and other services
• Keep abreast of promotional activities and schemes of the Company and its related companies
• Support the management of guest facilities such as lockers, cabanas, and rental items.
• Support Park activities, games, and guest engagement programs when required
• To support daily administrative department operations reporting for Guest Services
• Assist the Supervisor in Guest Services operations processes and procedures
• Perform any other duties as and when assigned

Requirements

• Higher Nitec/Nitec in hospitality/tourism management
• 1 - 2 years of relevant experience
• Basic computer literacy for ticketing and operational systems
• Good communication and interpersonal skills
• A good team player
• Comfortable working in an outdoor environment and able to work on weekends and public holidays