Project Manager, MICE Management System

Job Responsibilities

• Engage with business users to comprehensively understand their processes, workflows, and provide insights to build and enhance a new system.
• Collaborate with stakeholders to translate business needs into technical requirements and system specifications.
• Identify and analyze existing vs new system technical gaps, pain points and inefficiencies in existing processes that the new system should address.
• Work closely with software developers to ensure they understand business requirements and technical specifications.
• Provide continuous feedback and clarification to developers during the software development lifecycle.
• Participate in design and development discussions to ensure the software meets business needs.
• Assist in the creation of user stories, use cases, and acceptance criteria for software development.
• Ensure that developed software aligns with the documented requirements and business goals.
• Identify potential risks and issues during the development process and work with the team to mitigate them.
• Plan and execute User Acceptance Testing (UAT) to ensure software meets client requirements.
• Collaborate with business users to develop test plans, test cases, and test scripts for thorough validation of software functionality.
• Conduct System Integration Testing (SIT) to verify seamless integration with existing systems.
• Document and track defects, issues, and enhancements, and work with the development team to resolve them.
• Ensure that testing activities are conducted in a timely and efficient manner to meet project deadlines.

Job Requirements

Education & Certification

• Diploma or Degree undergraduate

Experience

• 5 years of working experience
• Must be familiar with hospitality solutions and industry practices.

Other Prerequisites

• Strong understanding of business process modeling and requirements gathering techniques.
• Excellent communication and interpersonal skills to effectively interact with business users
• Ability to analyze complex business problems and provide actionable solutions.
• Proficiency in documenting business processes and requirements using standard methodologies.